More Videos

• 

  CIO Executive Council - Australian IT Leaders Response to COVID-19

  CIO Executive Council Webcast - Australian IT Leaders Response to COVID-19

  Virtual Session Summary

  Joyce Long

  ---

  2020 has been extremely challenging for senior IT executives as they grapple with the fallout from the global COVID-19 pandemic.  Technology leaders are now front and centre as they quickly deploy technologies that support remote workforce, which have been mobilised almost overnight.

  The CIO Executive Council  was joined by prominent Australian Technology chiefs, NSW Police's Gordon Dunsford and CitrusAd’'s Adam Skinner as they discussed how they are dealing with the COVID-19 crisis.  This live webcast covered how they used technologies to support their remote teams and created new products that will be crucial to their survival after the pandemic is over.  Topics covered where : How they deployed platforms overnight for a rapidly changing work environment and why technology leadership is so important during these unprecedented economic times.

  ---

  About the CIO Executive Council

  Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world’s most influential and evolving organizations.

  The CIO Executive Council is vendor and analyst free so that we can provide our members with  a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual’s strengths and career goals.

  For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au

  Follow the CIO Executive Council at @CIO Executive Council ANZ on LinkedIn. 

  ---

• 

  CIO Executive Council - Augmented Intelligence & Cognitive Systems: Impact on Customer Experience

  Credit: IDG-Owned

  CIO Executive Council Webcast - Augmented Intelligence & Cognitive Systems: Impact on Customer Experience

  Virtual Session Summary

  ---

  One of the most effective and tangible uses of artificial intelligence and machine learning enabling technologies is as a front-line responder to customers via automated applications that provide rapid access to information, channel queries to the right person or department, and provide a self-service alternative to long waits on hold to speak to an actual person. Virtual assistants can significantly reduce call volume and increase efficiencies, especially when supported by dedicated teams that can monitor the customer experience and tweak the software to respond to new questions.

  However, as the use of intelligent and cognitive systems continues to expand in the enterprise is there a price to pay in terms of a company’s brand or distinction in the market? Also, as these technologies evolve and their use expands both internally and externally will the result be a fast and efficient, but ultimately homogenized approach to customer engagements?

  During this session we explored the current and future impact intelligent and increasingly intuitive systems will have on the customer experience and in a business not-as-usual world.  The CIO Executive Council was joined by Rick Stark, CIO at CrowdStrike and David Wallace, Research Director, Customer Intelligence and Analytics at IDC.

  ---

  About the CIO Executive Council Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world's most influential and evolving organizations. 

  The CIO Executive Council provides each member with a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual's strengths and career goals.

  For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au 

  
  

• 

  CIO Executive Council - Maintaining Team Culture in Times of Crisis Webcast

  Credit: CIO Executive Council

  CIO Executive Council - Maintaining Team Culture in Times of Crisis Webcast

  Virtual Session Summary

  Joyce Long

  ---

  In these uncertain times, building and maintaining the culture of the team has neve been more important.  As we now work remotely for an indefinite period of time it is crucially important that employees are not only set up for success, but that expectations are set and managed so that business continuity is maintained.

  Join the CIO Executive Council and internationally award-winning speaker and author, Colin D Ellis, for our live webcast as we discuss why at this juncture team culture is critical more than ever and continues to be the factor between success and failure. 

  Colin works with organisations around the world to help them to build emotionally intelligent teams and transform their cultures. Colin has worked in the public and private sectors for over 20 years as an IT senior executive and is a regular guest speaker at IDG CIO summits. 

  Colin's key discussion topics 

  • How to keep employees connected during times of crisis

  • How to set and manage expectations for remote staff 

  • How to help staff to be productive as their work environment changes 

  • How to maintain team culture as employees work remotely

  This live webcast will provide you with the tools so that you can maintain a vibrant team culture, improve communication with your staff as they continue to work remotely and provide better health management as we work

• 

  CIO Executive Council - Innovation at the Crossroads Webcast

  

  
  

  CIO Executive Council Webcast - Innovation at the Crossroads

  Virtual Session Summary

  ---

  Nearly everyone agrees that innovation is one of the key drivers of digital transformation. The problem is that most early innovation projects deliberately lacked the controls assigned to typical business projects out of concerns they might create barriers to creativity. Today, however, the thinking is that to be effective innovation should be assigned some objective, or at least have metrics that can be used to measure progress or a return on investment (ROI). 
  

  Typically, ROI categories are the same as those in business: profit, efficiency, productivity or customer satisfaction. But, do these types apply to an exercise that often counters incumbent business models and measures of success due to its inherent ‘free-form’ and free-thinking nature? 

  This session explored the new rules and structure of enterprise innovation, as well as current ROI metrics, and whether it is possible to successfully align innovative initiatives with business strategies. 

  Tim Scannell, CIO Executive Council was joined by Gustav Toppenberg, Ph.D., Chief Enterprise Architect at Boston Consulting Group; Brad Clay, SVP, Chief Information and Compliance Officer at Lexmark International, Inc.; and Alizabeth Calder, Research Adjunct Advisor at IDC.
  

  About the CIO Executive Council
  

  Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world's most influential and evolving organizations. 

  The CIO Executive Council provides each member with a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual's strengths and career goals.

   For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au 
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

• 

  CIO Executive Council - IT Leadership in a Time of Crisis Webcast

  Credit: IDG-Owned

  CIO Executive Council Webcast - IT Leadership in Times of Crisis

  Virtual Session Summary

  Joyce Long 

  ---

  Australian organisations are scrambling to prepare for a worsening economic situation as a result of the highly-publicised coronavirus. The threat of a global pandemic is putting pressure on technology leaders to ensure staff has the tools that they need to do their jobs during periods of lock down.
  

  This webcast included the following key discussion topics:
  -         Strategies to respond to the coronavirus outbreak
  -         What good crisis and risk management looks like
  -         How to best engage and manage remote staff during a crisis
  -         The risk management assessment that needs to be undertaken as staff work with alternative devices

  The CIO Executive Council was joined by Tuan Tran, Head of IT Brightside, Kathleen Stubbs, CIO Jones Lang LaSalle, Neil Bray Head of IT, Adelaide Airport, and Editor-in-Chief Byron Connolly, CIO Australia.

  ---

  About the CIO Executive Council
  Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world's most influential and evolving organizations. 

  The CIO Executive Council provides each member with a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual's strengths and career goals.

  For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au