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  CIO Executive Council - Managing and Motivating a Hybrid Workforce

  CIO Executive Council

  Virtual Session Summary

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  As companies continue to gradually phase employees back into an adapted office environment, a significant portion of the workforce will remain remote, for safety reasons, for logistics, and because these revamped offices just cannot support a full workforce. While the percentage of those returning may change over time, many workers will permanently remain remote as part of a hybrid workforce. 

  This dynamic will require new approaches in managing and motivating this mix of onsite and offsite workers, as well as more flexible metrics in terms of measuring performance and identifying key personnel.

  Such initiatives were discussed during this session. We were joined by Lisa Davis, CIO at Blue Shield of California, Kendra Ketchum, Vice President of Information Management and Technology at The University of Texas at San Antonio, and Eric Bloom, Adjunct Research Advisor at IDC.

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  About the CIO Executive Council

  Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world's most influential and evolving organizations. 

  The CIO Executive Council provides each member with a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual's strengths and career goals.

  For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au 

  
  

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  CIO Executive Council - Managing Cultural Transformation & Diversity

  CIO Executive Council Webcast

  Virtual Session Summary

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  Potential new hires for an IT organization are typically evaluated for their technical skills, the ability to work in a group or independently, and their cultural fit within an organization. The objective is to identify candidates whose cultural attitudes align with the values, behaviours, and overall objectives of the organization. What is usually not considered, however, is an individual's ability to easily adapt to changing cultural conditions that are impacted or shaped by digital transformation as well as external forces that may be beyond a company's control.

  This session examined the challenges of managing cultural changes within an that may be impacted by unforeseen situations and rapidly changing internal and external forces. We were joined by David Behen, VP & CIO at La-Z-Boy, Inc., John McGuthry, VP & CIO at Cal Poly Pomona, and Jesse Carrillo, SVP & CIO at Hines.

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  About the CIO Executive Council

   Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world's most influential and evolving organizations. 

  The CIO Executive Council provides each member with a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual's strengths and career goals.

  For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au 

  
  

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  CIO Executive Council - Succession Planning: Tactics to Identify, Develop and Retain Key Employees

  CIO Executive Council Webcast

  Virtual Session Summary

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  Succession planning is a common practice for most IT organisations and businesses.  It can be used to identify key people within an organisation who have the right knowledge, skills and capabilities to quickly fill vacant roles or meet the demands of new challenges that may arise as a result of digital transformation or mergers and acquisitions.
  

  Unfortunately, many companies limit succession planning activities to management and executive leadership roles.  In doing so, they fail to recognise that the establish career roadmaps for up-and-coming individuals can not only identify people with leadership potential but also be an effective way to retain workers considering the current IT crunch.

  This session focused on succession planning techniques and strategies that can be used to identify talented people within your organisation, take an active role in their career journeys, and successfully retain "tribal knowledge" that can benefit the business and create a culture of growth and opportunity.  Our panellists also discussed how their efforts in developing succession plans and individual career roadmaps have contributed to reskilling activities and attracting outside candidates.  We are joined by Anupam Khare, VP & CIO, Oshkosh Corporation and Damon Carter, Adjunct Research Advisor, IDC.

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  CIO Executive Council - Australian IT Leaders Response to COVID-19

  CIO Executive Council Webcast - Australian IT Leaders Response to COVID-19

  Virtual Session Summary

  Joyce Long

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  2020 has been extremely challenging for senior IT executives as they grapple with the fallout from the global COVID-19 pandemic.  Technology leaders are now front and centre as they quickly deploy technologies that support remote workforce, which have been mobilised almost overnight.

  The CIO Executive Council  was joined by prominent Australian Technology chiefs, NSW Police's Gordon Dunsford and CitrusAd’'s Adam Skinner as they discussed how they are dealing with the COVID-19 crisis.  This live webcast covered how they used technologies to support their remote teams and created new products that will be crucial to their survival after the pandemic is over.  Topics covered where : How they deployed platforms overnight for a rapidly changing work environment and why technology leadership is so important during these unprecedented economic times.

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  About the CIO Executive Council

  Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world’s most influential and evolving organizations.

  The CIO Executive Council is vendor and analyst free so that we can provide our members with  a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual’s strengths and career goals.

  For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au

  Follow the CIO Executive Council at @CIO Executive Council ANZ on LinkedIn. 

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  CIO Executive Council - Augmented Intelligence & Cognitive Systems: Impact on Customer Experience

  Credit: IDG-Owned

  CIO Executive Council Webcast - Augmented Intelligence & Cognitive Systems: Impact on Customer Experience

  Virtual Session Summary

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  One of the most effective and tangible uses of artificial intelligence and machine learning enabling technologies is as a front-line responder to customers via automated applications that provide rapid access to information, channel queries to the right person or department, and provide a self-service alternative to long waits on hold to speak to an actual person. Virtual assistants can significantly reduce call volume and increase efficiencies, especially when supported by dedicated teams that can monitor the customer experience and tweak the software to respond to new questions.

  However, as the use of intelligent and cognitive systems continues to expand in the enterprise is there a price to pay in terms of a company’s brand or distinction in the market? Also, as these technologies evolve and their use expands both internally and externally will the result be a fast and efficient, but ultimately homogenized approach to customer engagements?

  During this session we explored the current and future impact intelligent and increasingly intuitive systems will have on the customer experience and in a business not-as-usual world.  The CIO Executive Council was joined by Rick Stark, CIO at CrowdStrike and David Wallace, Research Director, Customer Intelligence and Analytics at IDC.

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  About the CIO Executive Council Believing in a members-first approach, the CIO Executive Council, a division of International Data Corporation, provides strategic leadership development for the transforming C-suite at the world's most influential and evolving organizations. 

  The CIO Executive Council provides each member with a custom engagement experience that draws upon a wealth of programs and services, including: peer- to-peer interactions, a deep industry knowledge base, a range of professional leadership programs, media/public relations opportunities, and a Women in IT community and developmental sessions that are tailored to an individual's strengths and career goals.

  For more information on joining the CIO Executive Council, contact Joyce_long@idg.com.au 

  
  

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  CIO Executive Council - Maintaining Team Culture in Times of Crisis Webcast

  Credit: CIO Executive Council

  CIO Executive Council - Maintaining Team Culture in Times of Crisis Webcast

  Virtual Session Summary

  Joyce Long

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  In these uncertain times, building and maintaining the culture of the team has neve been more important.  As we now work remotely for an indefinite period of time it is crucially important that employees are not only set up for success, but that expectations are set and managed so that business continuity is maintained.

  Join the CIO Executive Council and internationally award-winning speaker and author, Colin D Ellis, for our live webcast as we discuss why at this juncture team culture is critical more than ever and continues to be the factor between success and failure. 

  Colin works with organisations around the world to help them to build emotionally intelligent teams and transform their cultures. Colin has worked in the public and private sectors for over 20 years as an IT senior executive and is a regular guest speaker at IDG CIO summits. 

  Colin's key discussion topics 

  • How to keep employees connected during times of crisis

  • How to set and manage expectations for remote staff 

  • How to help staff to be productive as their work environment changes 

  • How to maintain team culture as employees work remotely

  This live webcast will provide you with the tools so that you can maintain a vibrant team culture, improve communication with your staff as they continue to work remotely and provide better health management as we work