Each moment of interaction between yourself, as a service provider, and your customer, can be called ‘a moment of opportunity’. Chris Clark, CIO, shares why a customer-focused environment is a crucial part of innovation; what ICT leaders can to do to better understand the needs of customers and more in this brief video preview of the March Pathways session Understanding & Delivering Business Value through Innovation.
Ever wondered why your great ideas don’t seem to get the support they deserve? Feel like nobody gets ‘IT’? An ICT Leader’s survival and success depends on building solid relationships with executive-level colleagues. Peter Nevin, CIO, Genea, describes the Journey an ICT leader needs to go through to ensure they are included in the decision making process in this brief video preview of the September Pathways session Building Executive Level Relationships – Stakeholder Alignment